Support
How can we help?
Most answers are below. If not, we’re a message away.
Email support
Account, login, payments or anything else. We aim to reply within 2 working days.
support@luvhere.com
Report a member
Use Report on their profile or chat. For urgent concerns, email us with “Safety” in the subject.
Safety centre
Delete your account
Delete in the app, or ask us to do it for you.
How to delete
Frequently asked questions
Who can see my photos?
By default, people see your photos on Discover. If you’re verified, you can turn on “Blur my photos on Discover” in your profile: your photos are then blurred on our servers, so the clear image only reaches people you match with. In anonymous chat nobody sees your photos until you reveal your profile.
How do you know people are real?
Every member signs in with a verified phone number and takes a live selfie check, and every photo they add is matched against that face. You need at least one photo before you can like anyone. Accounts that others report are reviewed by our team.
When can I start chatting?
After a mutual like, in Matches. Nobody can message you there unless you liked them back. You can also start a conversation in anonymous chat, where neither of you sees the other’s name or photos.
How does revealing work in anonymous chat?
Each person decides for themselves. You can ask the other person to reveal, and they answer with one tap. You can also reveal your own profile at any time: they see your photos and details straight away, and you see theirs only when they reveal too.
What are disappearing messages?
In any chat you can keep messages, have them disappear after 24 hours, or after they’ve been seen once. Either of you can change it, and both of you are told in the chat. Want to keep something? Save it, and it stays for both of you.
Is Luvhere free?
Yes. Creating a profile, discovering people, daily likes, matching, chatting and anonymous chat are all free, with daily limits. Premium is optional and removes them: unlimited likes and messages, and seeing who already likes you. Current prices are always shown in the app before you pay.
Where is Luvhere available?
Luvhere is launching in India first. You need an Indian mobile number to sign up, and you must be 18 or older.
How do I delete my account?
In the app go to Profile → Account → Delete account. You can also pause your profile with Deactivate instead. If you can’t access the app, see our delete-account page.