Privacy Policy

1. Who we are

Luvhere (“we”, “us”) runs the Luvhere dating app and this website. For anything in this policy, contact us at support@luvhere.com.

2. What we collect

Information you give us

• Account: your mobile number, used to sign in with a one-time code.
• Profile: name, date of birth, gender, who you’re interested in, bio, interests, lifestyle details and photos.
• Verification: a live selfie video check, used to confirm you are a real person and match your photos.
• Messages: the messages you send in match chats and anonymous chats, and when they were delivered and read.
• Reports and support: what you tell us when you report someone or contact support.

Information collected as you use Luvhere

• Location: your approximate location, with your permission, to suggest people nearby and show distance. Other members see a distance, never your exact location.
• Activity: likes, matches, when you’re online and how you use the app.
• Device: device type, operating system, app version and a push notification token.

Payments

If you buy Premium, payments are processed by the App Store, Google Play or our payment partner. We receive confirmation of the purchase, not your full card details.

3. Why we use it

• To create your account and show your profile to compatible people.
• To verify members and keep fake accounts, scams and abuse off Luvhere.
• To deliver messages and notifications.
• To moderate photos and review reports.
• To process payments, provide support and improve the app.
• To meet our legal obligations.

We do not sell your personal data, and we do not use your photos or messages for advertising.

4. Photos and privacy by design

If you are verified and turn on “Blur my photos on Discover”, people you haven’t matched with see only a blurred version of your photos, made on our servers; the original photo is not sent to their device. In anonymous chat, the other person sees your name, photos and profile details only if you choose to reveal them. Messages you set to disappear after 24 hours or after being seen once are removed from the chat, unless one of you saves them.

5. Who we share it with

• Other members: the profile details and photos you choose to show on Discover and to your matches, and in anonymous chat only what you choose to reveal.
• Service providers who help us run Luvhere, under contract: cloud hosting and storage, identity and photo verification, SMS delivery of login codes, push notifications and payments.
• Authorities, when required by law or to protect someone’s safety.

6. How long we keep it

We keep your data while your account is active. When you delete your account, we delete your profile, photos, matches and messages, except records we must keep for legal, tax or safety reasons, which we keep only as long as needed. See Delete your account.

7. Your rights

Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to act for you. You can edit most data in the app, and delete your account at any time. To make a request, email support@luvhere.com.

8. Security

We use encryption in transit, access controls and regular reviews to protect your data. No system is perfectly secure, so please keep your phone and account safe too.

9. Age

Luvhere is only for people aged 18 and over. We delete accounts we find belong to anyone younger.

10. Grievance officer

If you have a complaint about how we handle your data, contact our Grievance Officer at support@luvhere.com. We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

11. Changes

We’ll update this page when our practices change and let you know in the app about significant changes.